We value your satisfaction and strive to ensure a positive experience with our products and services. This Refund Policy outlines our commitment to customer satisfaction, as well as the conditions and procedures for refunds, exchanges, and our Money-Back Guarantee.

1. General Refund Conditions‍

• All refund requests must be made within 7 days of purchase. After 7 days, refund eligibility is at our discretion.
• A 10% administrative fee will be deducted from eligible refunds, applied at the company’s discretion.

2. Reports and Digital Products

Our reports come with a satisfaction guarantee, and refund eligibility is determined based on the level of content consumed. To minimize refunds while ensuring fairness, we offer partial refunds based on engagement levels:

• Consumption Thresholds:
  • Less than 25% consumed: Full refund upon request.
  • 25-50% consumed: 50% refund.
  • Over 50% consumed: Not eligible for a refund unless there is a documented issue.
• Clients must complete a satisfaction resolution process (such as report adjustments) before being eligible for a refund.
• Feedback Required: Clients requesting a refund must provide brief feedback on their dissatisfaction to help us improve our products.

3. AI Resume Builder (Applies to the JobReadyResume.org Lifetime or other Access Offer(s))

This upsell provides instant, lifetime (or other) access to JobReadyResume.org's AI Resume Builder. The tool is a separate partner product offered to JobTest users at a special one-time rate.

Because this is a digital product that unlocks immediately after purchase, the sale is treated as final.

• Refund Eligibility - Refunds are only available and may be approved only if all of the following are true:
  • No resumes were created or downloaded inside the AI Resume Builder after purchase.
  • The refund request is submitted within 7 days of the purchase date.
  • The user completed the account setup instructions sent via email.
    ‍
    If the system shows any usage, the product is considered delivered and is not eligible for a refund.
• Non-Refundable Situations - Refunds cannot be issued when:
  
  • The user clicked the one-click purchase button unintentionally.
  • Any resume content was created, generated, or downloaded.
  • The request is made after 7 days.
  • The user is unable or unwilling to follow account setup steps.
  • The user is attempting to refund after gaining full access to partnership benefits or unlimited usage.
    
    Because the product is delivered instantly and includes unlimited lifetime value, it cannot be "returned" or revoked once used.

• How to Request a Refund - Users must email hello@jobreadyresume.org with:
  
  • The email used at checkout
  • Their order ID or receipt
  • A confirmation that no resume content has been created or downloaded
    
    Support will review the request within 2 to 3 business days.
• Notes About the Partner Offer:
  
  • This product is offered through our sister product, JobReadyResume.org, as part of a negotiated partner rate for JobTest users.
  • Refunds for this offer follow JobReadyResume's digital product policy and are separate from JobTest subscription or coaching refund policies.
  • Abuse of refund requests, including repeated accidental-click claims, may result in denial of future partnership offers.

4. Coaching Services

• Dissatisfaction Policy: If a coach does not attend a session, or if a client feels the session did not meet their expectations, we offer a free rematch with a new coach.
• Final Refund Protocol: If dissatisfaction continues after two rematches, clients are eligible for a full refund.
• Ongoing Subscriptions: For subscription clients, refunds are limited to the most recent month’s billing cycle, provided the client did not meet or interact with a coach or access their report.
• No-Shows or Cancelations: We operate on a 24-hour cancellation policy and will gladly reschedule a session with the required notice at least 24 hours in advance.  In the event of a client no-show or last minute cancellation a $50 rescheduling fee may be assessed.

5. Money-Back Guarantee Policy

Our Money-Back Guarantee aims to provide a risk-free purchasing experience with the following terms:

• Eligibility: Applies to paid reports and coaching services. All requests must be made within 7 days of purchase.
• Conditions for Coaching Services: We offer a full refund if a client is dissatisfied after two rematches with different coaches.
• Conditions for Reports: Clients must complete a satisfaction resolution process, such as a report adjustment, before a refund is issued.
• Frequent Refund Requests: We reserve the right to limit future refunds or access to our services for clients who have frequently requested refunds.

6. Processing Times and Methods

• Refunds will be processed within 5-7 business days and issued to the original payment method. Processing times may vary depending on your payment provider.

7. Contact Information

• For refund inquiries or to request a refund, please contact our customer support team at support@jobtest.org. Our team is available to assist you with questions or concerns related to our refund policy.

By purchasing our products, you agree to this Refund Policy. We are committed to handling refund requests fairly and transparently, while continuously improving based on client feedback.